Good Afternoon,
I am writing to thank you for a most exceptional first [new patient] visit today. I feel so very fortunate to have come across a dental practice that lives up to (and beyond) its name. It was the name: “Riverbend Centre for Dental Excellence,” that first caught my eye. Now, granted, I also live in Riverbend – so convenience was on my mind also. However, given what I experienced today… I would drive from Okotoks for my dental needs – just to receive the service I received today.
“Riverbend Centre…” – You are proud of the beautiful neighbourhood in which your well-appointed building resides… and you should be! Riverbend is a lovely oasis in the big (wonderful) city of Calgary. I love it here!
“… Dental Excellence” – From the moment I walked in the door… the greeting from the friendly ladies at reception… the warm, comfortable décor… the buzz of a busy office, the sense of urgency, dedication, and caring… the full attention paid to each patient coming through the door… the informative video screens… even the exceptionally clean and attractive washroom! I felt as if I was visiting the home of family…
Paperwork was provided, clear instructions were given (with a smile), and my wait was not long.
A smiling Marilyn invited me in, introduced herself, and shook my hand. Every step… efficient, friendly, and unrushed. I found the time, caring, and attention paid most notable. Marilyn really took the time to get to know me, my dental and health issues, and to really “connect” on a professional level before she began her work. Her manner was gentle, swift, and precise… all the while maintaining pleasant conversation and making me feel special and welcome. Thanks Marilyn! :o) I’ll work on dismissing my anti-floss campaign… just for you! Now that I have my favourite floss brand on hand…
After a brief rest in the waiting room, an also smiling Deb greeted me and invited me in. With the speed and grace of someone with experience in her field, Deb asked me a few pertinent questions, and then began taking my x-rays. I was impressed by the high tech equipment (and pleased by the reduction in environmentally damaging waste), Deb’s apparent knowledge of it, and by the immediate feedback provided by the chair foot screen. No mystery… no wondering what was going on… just a necessary experience made pleasant, educational, and even fun by an intelligent, bubbly, smiling Deb. Thanks Deb!
I can see clearly why Marilyn and Deb where hired! I trust you’ll use modern medicine to have them cloned so they are not missed during maternity leave. ;o)
Just when I thought my experience couldn’t get any better… Dr. Stringham arrived at my chair. Providing a most thorough dental and oral examination, the likes of which I have never experienced. Facial structure, muscles, tissue, gums, jaws, teeth alignment… even the calipers came out! Call me naïve (having just lived 12 years in a small town)… but I was most impressed! No stone was left unturned… photos, all the adept techno-prodding and poking and recording of existing dental work… (with the amazing Deb at his side). What a dental extravaganza of thoroughness and professionalism. And then… to experience a full, detailed, unrushed consultation and discussion of each of my concerns… the possibilities and opportunities… every question answered to my satisfaction. WOW!! Now here is a dentist who is dedicated to his practice, his staff, his family (beautiful family photos), and each and every patient. I could feel a pride in your work, and could really see that you are ever striving for better. Talk about dental excellence!
I would like to take this opportunity to offer my most sincere thanks and congratulations – and to share my feelings of good fortune for finding your office. The Riverbend Centre for Dental Excellence is an asset to Riverbend, an asset to the beautiful city of Calgary, the province of Alberta, and a powerful, shining example of everything dentistry should be (from a patient point of view – and more). I have always loved visiting the dentist… thank you for facilitating a continuation of my appreciation of your profession, and to each and every person that supports your work.
Sincerely, and wishing you every future success,
Vicky
P.S. Can’t wait for my first dental work appointment! :o)